Salesforce Advanced Admin Certification

Advanced admin exam is designed for professionals who have hands-on experience working in salesforce. Being certified shows that your skills are up to date, you are passing the industry's measurement of knowledge based on their skills assessments and you are at the top of your game!  I have provided some tips in my blog which will help you in preparing yourself for advanced admin exam.

About Spring 15' Exam:

• Prerequisite: Administrator certification
• Exam duration: 90 minutes, 
• Total questions: 60 multiple choice questions
• Exam options: Onsite proctored or offsite
• Passing score: 65%
• Exam registration: Webassessor  
• Exam fees: $ 200 and $100 retake fee

Tips:

• Register for the exam and prepare your timeline.
• Set aside few hours every day for the exam preparation.
• Set a task of reading at least one topic everyday during your office hours.
• Update what you studied in an excel sheet.
• Monitor your progress.
• Salesforce.com Certified Advanced Administrator study guide is your best buddy.
• “Recommended Training and References” videos listed in the study guide.
• Online Sample questions- You can refer online sample questions but do not trust the answers. Find your own answers taking help from Help & Training link.

Questions

• What are the options available when you deploy a change set?
• There were many scenario based questions on Master details relationship, Lookup, Many to Many and Hierarchical.
• Security questions, for example if this field is not visible how will you trouble shoot.
• ABC profile needs access to following objects in your company current OWD settings are this, how will you provide access?
• Questions on login hours, data loader, import wizard
• This is the scenario which deployment tool will you use?

Salesforce.com Advanced Administrator Sample Questions - Part 1

Salesforce.com Advanced Administrator Sample Questions - Part 2

Salesforce.com Advanced Administrator Sample Questions - Part 3 

Salesforce.com Advanced Administrator Sample Questions - Part 4 
 

Most of my Spring 15 Advanced Admin questions circled around the following topics-

• Territory Management (around 4 questions)
• Reports and Dashboard around 5 questions
• Knowledge Articles (around 3 questions)
• Inbound change set (around 2 questions)
• Outbound change set (around 2 questions)
• Master detail relationship
• Lookup relationship
• Hierarchical relationship
• Many-to-Many relationship
• Sharing settings
• Debug Log
• Setup Audit Trail
• Product and Pricing
• Permissions Set
• Profile
• Modify and View All Data
• Service cloud
• Questions on Sandbox
• Content Management and Cases
• Case Feed
• Salesforce Knowledge
• Validation Formulas
• Workflow Rule formulas
• Forecasting
• Portal
• Chatter
• Community
• Security
• Data loader

Exam questions are designed keeping in mind how an admin will respond to a business requirement or a problem and what is the best possible approach that you will provide. While taking the test I made two columns,  on one side count of questions that I am certain and the other side the ones that I am not sure. This approach gave me confidence to perform better by looking at the numbers. I was pretty sure on 43 questions and 17 were so- so.  

I found most of the questions were in this format:

In universal container this is the problem, what would you do to resolve this issue or request?

1)      This can be an option but I am not sure

2)      Not an answer

3)      I haven’t worked on this but I am pretty sure this is not the answer

4)      This may or may not be the right answer

I faced a lot of scenario based questions where I got stuck in two options and then I revisited those options and analyzed as an admin what would I do.

For example:

A customer would like to submit direct support request. How would you do it? Pick two.

A)     Chatter Answer (this looks confusing why Chatter Answer? Well this option is available on publisher action but makes no sense. This feature is used to answer on the chatter post. Can I submit support request using chatter answer? Probably not. )

B)     Service Cloud (For sure this is one answer- Service cloud is a customer service application used for customer support, chat, case etc.)

C)     Live Chat on your company website. ( I haven’t worked on this feature but this makes sense because from lice chat you can create direct case in salesforce)

D)     Case Feed (Clearly not an answer- Case feed helps support agents to manage cases not the customers.)

So after brain storming every question you can find out which option is the closest that makes sense.

Answer is B and C

I hope this blog will help you all in your exam preparation. Its time for you to ramp up and gain acknowledgement for your salesforce skills by getting advanced admin certified. 

Lastly, believe in yourself and FOLLOW the path you've chosen. I wish you all the best! 

Post your questions or comments below!