Recognition

How much time do we spend working in office? Let’s say on an average people work 8 hours a day, 52 weeks yearly, and 2087 hours per year. Most of the time we are spending, working with our coworkers than others in our lives. We all have experienced working hours and hours on projects, killing the sleep, doing late night deployments, odd time conference calls, early morning meetings, high priority production issues, packed deadlines, presentations etc. What does an employee want when he or she walks that extra mile to finish a task? Is it bonus? No, it is Recognition! Yes an employee wants to be acknowledged for good performance and hard work. It gives immense satisfaction and heightens the level of commitment to the organization.

There are various options for recognition and rewards that an organization may adopt but one my favorite salesforce feature is recognition. Recognition in salesforce allows you to use unlimited badges to thank your coworkers. For every thanks you post you can send a custom message to the giver or even design your own badges. Managers can pull reports and dashboards to view recognition data .This gives a good visibility on individual performance.

Badges are the visual graphic pictures that represents a person’s achievements.

Let us learn more about this feature in Salesforce-

How to enable Recognition?

Go to Setup-> work.com-> Settings. Check the box for Thanks, recognition and badges.

Recognition is available in professional, enterprise, performance, unlimited and developer editions. 

Where can I find recognition?

Go to chatter-> People

Under recognition tab you will find the list of all the recognitions that you have received from your coworkers or manager. 

How to give recognition?

Go to chatter feed publisher actions, depending on how your admin has set the sequence of publisher actions find “Thanks”

How to Change Badge?

Salesforce provides 12 standard badges that you can select for thanking your coworkers.

It also allows you to create your own custom badge with unique picture. 

How to create your own custom badge?

Go to Badge Tab and select new. You can also delete salesforce standard tabs and create your all custom badge library. Limit the visibility of badge to company or selected group of users. You can find these settings while creating a badge. 

Congratulations! You have just made your first Salesforce Badge.

Click on chatter thanks to find your new badge in the list.

How can I change the sequence of the Publisher layout? 

As an admin, I would like my users to see the"Thanks" feature first in the list of publisher actions, for this Go to Setup-> Global actions-> Publisher layouts

Find the new place for your "Thanks" feature on publisher actions.

The current limitation of giving badges is one user at a time. You can hide the "Thanks" feature in the publisher for users by changing profile visibility settings. From this article we learned posting your thanks directly to the chatter feed and recognizing your co workers with work.com badges.